“My parents created the recipe for the various dishes when they started the business some 15 years ago.

“Among our regular guests are locals as well as local tourists from all over Malaysia,” said Ivan Yap who helps manage the shop nowadays to Ipohhyperlocal.com.

Yap gave up his full time job as a customer service advisor in the BMW outlet here to help his parents two years ago.

“Before the covid-19 pandemic, we also had many foreign tourists visiting our restaurant but now it is only locals.

“Like all other businesses, our sales have been affected due to the pandemic but we manage to sustain with whatever business we are getting now,” added Yap.

He also added that their business is based on the philosophy of five simple and basic fundamentals that has made their sustain and made their business grow.

“We call it S.P.L.I.T, S is for Service, we provide the best service to all of our customers. This is important to let our customers feel more valuable while being treated well and they will recognize our brand.

“Next is P, meaning Passionate. We love to cook, create our own recipes and provide tasties food to people. Feel grateful and delightful when customers love our food.

“Following this is L for Listening, we listen and analyze every single comment and feedback from our customer. Next is I, meaning improve, we keep Improving on the products, services and the way of work everyday.

“Lastly, T for Team, a stronger team to make stronger business. We care for our team, train and educate our team as a part of our families.

They also plan to expand their business on a franchise model in Ipoh, Kuala Lumpur and Singapore. They welcome any interested parties.

So, next time you are in Ipoh, it will be worth your trip to check this outlet out.
Call Ivan Yap at 014-900-9163 for further details.

Restoran Nam Chau is located at No: 54, Jalan Bandar Timah, 30000, Ipoh, Perak.