The Shangri-La Group announced that it is introducing the “Shangri-La Cares” commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide.

As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

“Shangri-La Cares” reinforces the Group’s commitment to caring for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts.

“The health and safety of our colleagues and guests is of utmost priority. At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience.

“We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people.

“To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being.

“We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter,” said Lim Beng Chee, Chief Executive Officer of Shangri-La Group in a press statement.

With this in mind, Shangri-La Group has rolled out a pilot programme at select hotels which have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation.

All new procedures and protocols form the cornerstone of an ongoing commitment which will be introduced globally in June 2020 to ensure guests have complete confidence and peace of mind during their stay

Implementing Enhanced Cleanliness Protocols and Procedures
Shangri-La has followed recommendations laid out by the World Health Organization or more stringent local directives where appropriate, to ensure its operational protocols are comprehensive.

Concrete measures have been adopted at all hotels and resorts to combat the risk of COVID-19 so that guests can feel safe when staying at or visiting its properties.

These protocols include:

• Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels;
• Use of medical grade sanitisers and disinfectants which are approved by the United States Environmental Protection Agency;
• Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality;
• Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices.