The iconic Hard Rock Hotel Penang is officially reopening today (Friday, June 12, 2020) onwards.

As the Conditional Movement Control Order (CMCO) has been lifted in Malaysia, Hard Rock Hotel Penang will reopen operating under Hard Rock International’s new SAFE + SOUND programme.

SAFE + SOUND has been developed by a team of hospitality experts in collaboration with worldwide health and sanitation specialists according to the guidelines and hygiene protocols issued by the World Health Organization (WHO).

In partnership with EcoLab and NSF, SAFE + SOUND is focused on enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team member journey.

The new safety guidelines and hygiene protocols as part of the SAFE + SOUND programme include:

• Thermal temperature checks for every guest, team member and vendor upon arrival,
• Appropriate social distancing requirements of 2 metres apart in all areas of the hotel through visual distance markers, signage and team member guidance
• Mandatory requirements for all guests and team members to wear a face mask in designated areas
• SAFE + SOUND seal of cleanliness on every guest room door as the final step in the enhanced housekeeping process
• Increased deep cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms
• Hand sanitizer stations in every public space area and all restrooms
• Team member hand washing every 30 minutes
• Sanitization of guest luggage before it enters the lobby
• Guest welcome pack including a face mask, hand sanitizer and disinfectant wipes for each guest
• High-level separation control procedures to handle all laundry
• Touchless, in-room dining service offered at the guest room door with social distancing protocols
• Dining at all restaurants using customized QR-code menus and individually plated meals for all periods.